All products can only be delivered to addresses within the UK. If you would like a delivery to be made to Europe or elsewhere, please contact firstname.lastname@example.org for a quote.Orders received will be processed on the 10 working days. We will aim to despatch all orders within 28 days of receiving the order. You should receive your purchases within 7 working days of posting. Please contact us if you haven’t received your order within this time.
Orders will be sent by Royal Mail 2 nd Class.
We cannot accept returns for items for the following:
To return a product, simply send it back to us within 14 days of receipt of goods with a copy of your delivery note and a covering letter explaining the reason for the return. We recommend that you use a recorded delivery service to send the product back. Until the product is returned to us, you must take reasonable care of it and ensure that we receive it in a re-saleable condition.
incorrect or substitute products
you receive damaged products, the wrong product is sent to you or we supply you
with an unsuitable substitute for a product which is unavailable, you should
notify us within 14 days of receipt. We’ll cover the cost of returning the
product and give you the choice of a free replacement or a refund for the
product as well as the delivery charge in the case of returning the whole