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Leading science and care for animals


All products can only be delivered to addresses within the UK. If you would like a delivery to be made to Europe or elsewhere, please contact for a quote.

Orders received will be processed on the 10 working days. We will aim to despatch all orders within 28 days of receiving the order. You should receive your purchases within 7 working days of posting. Please contact us if you haven’t received your order within this time.

Orders will be sent by Royal Mail 2 nd Class.

Delivery Charges:

A delivery charge of £3.50 on all orders, except for umbrellas which have a delivery charge of £5.50 and "Free Shipping" offers where applicable.


    We cannot accept returns for items for the following:

    • Items that have been personalised for you (eg items embroidered with a name or design),
    • Human food such as biscuits or sweets (unless product is not as stated)
    • Animal food or treats
    • Christmas cards or other time sensitive products such as calendars, after 15th December of the year of purchase

    To return a product, simply send it back to us within 14 days of receipt of goods with a copy of your delivery note and a covering letter explaining the reason for the return. We recommend that you use a recorded delivery service to send the product back. Until the product is returned to us, you must take reasonable care of it and ensure that we receive it in a re-saleable condition.

    Damaged, incorrect or substitute products :If you receive damaged products, the wrong product is sent to you or we supply you with an unsuitable substitute for a product which is unavailable, you should notify us within 14 days of receipt. We’ll cover the cost of returning the product and give you the choice of a free replacement or a refund for the product as well as the delivery charge in the case of returning the whole order.

    To arrange this please contact us by phone on 01638 555648 (Monday to Friday 9am-1pm) or by email

    If an item is unsatisfactory it should be returned within 14 days of receipt, unused and in its original wrapping.

    Return items to:

    AHT Online Shop
    Lanwades Park
    Suffolk CB8 7UU

    For further information please email or call 01638 555648. Thank you.

    Animal Health Trust Charity Gifts and Donations
    If you make a donation or purchase a Charity Gift, you have the right to cancel within 14 days of your contract with us according to the Distance Selling Regulations. If you do cancel your donation or gift, you will have your payment returned on the payment card you used for the original transaction. Please contact us if you wish to arrange this.